Account Management

Delete Your Account

You can permanently delete your PredictX account at any time, from the app or from Settings on the website. This page explains how, and exactly what happens to your data.

How to delete your account

  1. 1

    Open the PredictX app

    Make sure you are signed in to the account you want to delete.

  2. 2

    Go to Settings

    Tap your profile icon, then tap Settings.

  3. 3

    Scroll to "Danger Zone"

    At the bottom of the Settings screen, find the Danger Zone section.

  4. 4

    Tap "Delete Account"

    A confirmation dialog will appear. Read the warning carefully.

  5. 5

    Confirm deletion

    Type DELETE when prompted and tap Delete Account. Your account will be deleted immediately.

On the website

Sign in, open Settings from your account menu, and choose Delete my account. It does exactly the same as deleting from the app.

What happens to your data

PredictX is committed to your privacy. Here is exactly what happens when you delete your account:

Erased immediately

  • Your Google or Apple sign-in link, email address and phone number
  • Your name, username and profile picture
  • Your devices, device identifiers and the IP addresses recorded with them
  • All sessions, push notification tokens and notifications
  • The text of every chat message you wrote (shown as “Message deleted”)
  • Your group memberships. If you were a group's only admin, admin passes to its longest-standing member; a group with no one else in it is closed
  • Your username in group activity messages (shown as “A former member”)
  • Any challenge still waiting for an answer is cancelled, and the tokens held for it are returned
  • Your personalisation profile and your watchlist
  • Your consent and age acknowledgement records, and your nominee's details

Kept, without anything that identifies you

Your token balance history, transactions and prediction entries stay in our records under an internal account number that no longer links to your name, email or sign-in. They are kept so that prediction pools, payouts to other people and leaderboards remain correct. Analytics records in our database stay, unlinked from you, and so does the marketing campaign that brought you, with nothing that identifies you. We also keep a one-way keyed fingerprint of your email, device and IP address, with no link to your account, to stop repeat sign-up bonuses. Messages other people wrote, and notifications they received, are not changed even if they mention you.

Backups and analytics providers: copies in our database backups expire as those backups roll over, currently within 30 days. Usage events already sent to Google Analytics or Firebase are kept by Google under its retention settings; Firebase events carry an internal account number, website events carry none, and neither carries your name or email. Deletion is irreversible — your account cannot be recovered.

Can't access the app?

If you can no longer access the app or the website, you can request account deletion by emailing us from the email address on your PredictX account — the one from your Google account or Apple ID (for Apple, this may be a private relay address).

Email support@thepredictx.com

We will process your request and confirm deletion within 7 business days.