Grievance Redressal

Effective Date: TBD | Version: Draft 0.1

This page is in draft pending a named Grievance Officer and legal review — some fields below are placeholders.

PredictX Technologies Private Limited ("PredictX," "we," "us," "our") is committed to providing a fair, transparent platform and to resolving user concerns promptly. This page describes how to raise a grievance, what happens after you raise one, and who is accountable for resolving it — in compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023 (India).

1. What This Page Covers

You can raise a grievance about:

Content, comments, or user conduct on the Platform (moderation decisions, offensive content, impersonation, harassment).
A prediction market's resolution or a payout you believe was calculated incorrectly (see also Prediction Rules §7 — Disputes).
Handling of your personal data — access, correction, erasure, or consent-related concerns (see also Privacy Policy §6).
Account actions taken against you (suspension, termination, self-exclusion disputes).
Any other violation of our Terms of Service or Community Guidelines.

2. Designated Grievance Officer

In accordance with Rule 3(2) of the IT Rules, 2021, and Section 13 of the DPDP Act, 2023, the following person is designated as PredictX's Grievance Officer:

Name	[TBD — legal to fill]
Designation	Grievance Officer, PredictX Technologies Private Limited
Email	grievance@thepredictx.com
Phone	[TBD — legal to fill]
Registered address	[TBD — legal to fill]
Working hours	Monday–Friday, 10:00–18:00 IST (excluding public holidays)

3. How to File a Grievance

Email grievance@thepredictx.com with:

Your registered phone number or username (so we can locate your account).
A clear description of the issue, including the market ID, content link, or transaction reference if applicable.
Any supporting screenshots or evidence.
What resolution you're seeking.

You may also reach us through the in-app support flow, which routes directly to the same queue.

4. Resolution Timelines

Acknowledgement of receipt	Within 24 hours
Content/conduct grievances (IT Rules, 2021)	Resolved within 15 days of acknowledgement
Data-protection grievances (DPDP Act, 2023)	Resolved within 30 days of receipt
Prediction/payout disputes	Per the review window shown on the resolved market — see Prediction Rules §7

If we need more time for a complex matter, we will tell you why and give you a revised timeline before the original one lapses.

5. Escalation

If you are not satisfied with how your grievance was handled:

Data-protection matters may be escalated to the Data Protection Board of India once constituted under the DPDP Act, 2023.
Content/conduct matters may be escalated to the Grievance Appellate Committee constituted under the IT Rules, 2021, where applicable.
You retain the right to pursue any other legal remedy available to you under Indian law.