Support

Frequently Asked Questions

Quick answers to everything about PredictX. Can't find what you need? Email us at support@thepredictx.com

Getting Started

PredictX is a real-time, skill-based prediction game for anyone who loves sports, movies, or live events. You make predictions during live events — cricket, football, F1, movies, entertainment — and your results are revealed as each market settles. Your score measures how often you were right, especially when the crowd was wrong.

Completely free — forever. Download the app on iOS or Android at no cost, or play at app.thepredictx.com. There are no in-app purchases, subscriptions, or hidden charges of any kind.

You can browse markets and explore without an account. To make predictions and save your tokens, streaks, and leaderboard rank, you'll create a free account — it takes under 30 seconds with Google or Apple. You'll also confirm you're 18 or older.

All three. Join the iOS beta on TestFlight, download on Google Play, or open app.thepredictx.com in any browser. The web version is a full-featured experience with no install required.

18 or older. PredictX is for adults only: when you first sign in, you confirm you are 18 or older, and we keep a record of that declaration. See our Responsible Play page for details.

Gameplay & Predictions

During a live event, markets open for specific outcomes — "Will this ball be a dot ball?", "Will the team score 15+ runs this over?", "Will this driver finish on the podium?". You see the PredictX probability split (e.g., 62% YES / 38% NO), commit your tokens to YES or NO, and the market settles once the result is known.

Markets covered by a live data feed are settled automatically once the outcome is known; others are settled once the official result is confirmed. Your token change is applied when the market resolves. If you think a result is wrong, you can raise it — see Prediction Rules and Grievance Redressal.

BTC measures how often you were right when the majority was wrong. If 75% of users predicted "no boundary" and you correctly called a six, your BTC score rises significantly. It's a skill indicator: a BTC of 60%+ means you outpredict the crowd consistently. It's more meaningful than raw win rate.

Tokens are PredictX's virtual currency — they have zero real monetary value and cannot be exchanged for cash. You start with 1,000 tokens and earn more through: daily login bonuses, correct predictions (parimutuel pool returns), win streaks, referral bonuses (500 tokens per friend who joins), group creation rewards (300 tokens), group join bonuses (100 tokens), and daily spin rewards.

Yes — a 10,000 token daily spend cap applies to all users. This cannot be bypassed and is part of our responsible play design. The cap resets at 00:00 UTC (05:30 IST). See Responsible Play for more.

Groups & Leagues

Groups are private prediction leagues you create with friends. Everyone predicts the same live markets independently, and your group gets a shared leaderboard ranked by accuracy and net tokens. Includes group chat, prediction reactions, and group-vs-world stats. Up to 50 members per group.

Create: Open PredictX → Groups → Create Group → Share the 8-character invite code. You receive 300 bonus tokens for creating a group.

Join: Get an invite code from a friend → Groups → Join a Group → Enter code. You receive 100 bonus tokens for joining. Or visit thepredictx.com/join?ref=CODE directly.

H2H Challenges let you directly challenge any group member on a specific market. Pick a market, pick an opponent, commit 10–1,000 tokens — if they accept, the winner takes the whole pool when the market resolves. If they decline or don't respond in 7 days, the challenge expires automatically.

Tournaments are multi-match competitions run inside a group. Group admins set an entry fee in tokens, members join the tournament, and the prize pool is distributed to the top 3 finishers based on cumulative match performance. Tournaments require a PRO group upgrade (500 tokens for 30 days). Learn more at /groups.

Tokens & Economy

No. Absolutely not. Tokens are a virtual game currency with zero real-world monetary value. They cannot be sold, transferred for value, or redeemed for any goods or services. This is a non-negotiable design choice and is legally binding under our Terms of Service.

Committed tokens enter a parimutuel pool for that market. If your side wins, you receive a proportional share of the total pool — minus a 5% platform fee when the pool was contested, and with no fee when it was not. If your side loses, your committed tokens are distributed to the winning side. Your token change is applied when the market settles.

Tokens do not expire during normal account activity. If your account is inactive for an extended period or is banned for rule violations, tokens may be forfeited per our Terms of Service.

Still have questions?

Our support team is available during peak event hours (9 AM – midnight IST).